EPC honors our clients’ right to their health information. If you’d like a copy of your protected health records, please submit all requests using the following information:

 Requesting Records under the Public Information Act, Texas Government Code, Chapter 552 

The Department of State Health Services is committed to providing full access to public information. To request records under the Texas Public Information Act: 

• Submit a request in writing via U.S. Mail, fax or email. 

• Include contact information and a clear description of the records you are requesting. 
• Send your request to: 

DSHS Public Information Coordinator 
MC-1919 
1100 West 49th Street 
Austin, Texas 78756-3101 
Fax: 512-776-7720 
Email: OpenRecords@dshs.texas.gov 

You will be notified in writing if there are costs associated with filling your records request. The Office of the Attorney General sets what a state agency may charge for information. For questions about the Public Information Act, please consult the website of the Texas Office of Attorney General, Open Records Division. 

Contacting the Texas State Board of Examiners of Professional Counselors

Please use the following link to contact the Texas Behavior Health Executive Council with questions or requests for assistance specific to Licensed Professional Counselors: 

Contact Us–Texas State Board of Examiners of Professional Counselors 

You will be asked to select the program (Professional Counseling) and topic below that best describes the nature of your question or concern. Please note that you will first be directed to frequently asked questions related to that subject and are asked to review the information provided before sending in your question.

Filing a Complaint

Please use the following link to file a complaint with the Office of Attorney General Consumer Protection webpage:  Office of Attorney General’s Consumer Protection